Trouble with your account, a purchase, or something that just isn't working? Send us a message and a real person will get back to you.
✉️ EMAIL SUPPORTsupport@lobbyafterdark.com
A few things you can handle yourself right now:
Cancel or change LAD+ — open the Stripe billing portal from your Account page. Cancelling there stops future renewals and keeps the rewards you've already earned.
Forgot your password — use the reset link on the sign-in screen. The email arrives within a minute or two; check spam if it doesn't.
Bought LAD+ but features are locked — sign out and back in first. Access is tied to the account that made the purchase, so this fixes it most of the time.
The more of this you send, the faster it gets fixed:
• The email address on your LAD account
• What you were trying to do, and what happened instead
• Roughly when it happened
• Phone or computer, and which browser
• For a billing question, the date and amount of the charge
Never send your password. Support will never ask you for it.
Lobby After Dark is a small operation, so replies come from a person rather than a queue. Billing and access problems get looked at first.
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